Gift Cards

Welcome to Coeuvre! I want to make sure you have all the information you need about our shipping, return, and refund processes. Below, I've laid out my policies to guarantee your shopping experience is as seamless as possible.

Shipping Methods:

• We use various shipping carriers to deliver your orders.
• Shipping times may vary depending on your location.

Shipping Costs:

• We offer free shipping on all orders within the United States.
• For international orders, there is a flat rate of $19.99.

Order Processing and Shipping Times:

• Please allow 3-4 weeks for order processing and delivery.
• Keep in mind that shipping times may vary based on your location.

Tracking Information:

• We provide tracking information for all orders.
• You will receive an email notification with tracking details once your order has been shipped.

Lost or Delayed Shipments:

• In the rare event of a lost package or significantly delayed shipment, please contact us at info@coeuvre.com.

Return Policy:

• We offer a 30-day return policy, no exceptions. You have 30 days from the date of delivery to initiate a return.
• Returned items must be unused and in their original packaging.

Acceptable Reasons for Return:

• We accept returns for the following reasons only:
  • Damaged item upon delivery
  • Wrong item received

Initiating a Return:

• To initiate a return, please contact us via email at info@coeuvre.com.

Refund Process:

• Refunds will be issued via the original method of payment.
• Refunds will be processed within 10-14 business days from the date we receive the returned product.

Customer Inquiries:

• For any inquiries, please email us at info@coeuvre.com.
• Please allow 2-3 business days for us to respond to your inquiries.
• Our customer service hours are from 8:00 AM to 6:00 PM CST.

Thank you for choosing Coeuvre.